Frequently Asked Questions
What’s the deal with this in-home consultation?
Your in-home consultation is the first step in hiring Happy Earth to clean your home. We will not clean a home site unseen. The in-home consultation happens at your Mpls or St. Paul residence with our salesperson, a role currently filled by company owners Marion & Jesse Dunbar. It costs nothing and is completely risk-free. We will schedule it for a time that works for both you and us. The salesperson will explain our cleaning practices in more detail, especially how they will apply to your unique home. Our estimate on how many hours your cleaning will take is based on this consultation, so it’s best to be as open and honest with the salesperson as possible. After the in-home consultation is complete, you are free to move ahead with scheduling your first-time, move-out, one-time, regular or Spring cleaning appointment(s).
Do I need to be home during the cleaning?
Your presence is not required on cleaning day but you are welcome to be home if neccessary. Most of our customers are not home during cleaning and provide access to the home with a key left at our office, a lockbox onsite or a code.
If you are home on your cleaning day, the team will have about 5 minutes to discuss any specifics of your job prior to starting the work. Any additional conversation beyond 5 minutes will count toward the scheduled cleaning time and could prevent us from completing all of the work as scheduled. Please do not be offended if the team doesn't have time to chat, they want to help you maximize your cleaning time whenever possible.
Will the same team always show up at my home?
We do everything in our power to send you the same team for each and every clean. If we can’t get you the exact same team, we’ll at least try to get you the same Supervisor. Unfortunately, due to sickness, vacation and turnover, we can’t make this a 100% guarantee. Your customer file is constantly updated (at least once per appointment), so information your team has about your home will always be accurate and up-to-date, regardless of which team is doing the cleaning. No matter what, there will always be at least one Supervisor at every appointment monitoring quality and time usage.
Will my regular appointments always be at the same time?
Once you’ve committed to regular cleaning appointments, they will always be scheduled for the same day of the week and the same time of day. If any changes need to be made, we will approach you first. The frequency will depend on how often you want service: weekly, bi-weekly or monthly. Remember that there’s a 2-hour arrival window, meaning your team may arrive up to 1 hour before or 1 hour after your scheduled time.
How long will you be in my home?
It depends on how many cleaning hours you’ve requested. We take the total cleaning hours for your job divided by the number of cleaners we send to get the actual time spent in your home. If we quote your job at 8 hours, a team of 2 will get it done in 4 hours. A team of 3 will get the job done in 2 hours and 40 minutes.
Do you only clean homes?
We will clean locations other than domestic residences, including offices, centers/clinics and apartment building public spaces, but only if these areas are empty and accessible during our business hours (Mon-Fri, 9:00am – 5:00pm). We do not operate any teams outside of those times. This is the major limiting factor for most businesses or public spaces, and the reason why we don’t have many clients of this sort. Overall, if our timing fits, we’re willing to work with you in putting together a unique plan for your non-domestic space if you’re willing to work the specifics out with us.
Is there anything you won’t clean?
We do not clean in toxic environments. We are domestic home cleaners, not a HAZMAT crew. For cross-contamination and OSHA reasons, we do not clean:
Bodily fluids/human waste
Insect infested homes or areas
Full window cleaning, especially exterior windows
Large-scale organizational jobs
Anything above our reach on a 2-step ladder
We do not move heavy furniture.
Does my team expect a tip?
Your team does not expect a tip, but they’ll love you for it. If you’re a believer that great morale produces great work, tipping your team can be a worthwhile investment. For the most part, we hire millennials and artists, two notoriously cash-strapped segments of the population. That said, tipping is never expected.
Do you offer gift cards?
Yes we do! We offer gift cards in any amount over our 2 hour minimum. We make a great gift for all occasions. Fill out the gift card request form and we will be in touch to finalize your order. Expect to hear back from us within 1 business day.